The Plaza Hotel Pioneer Park

COVID-19 Updates

Travel Well with Us

For the safety of our guests and team members face coverings are required in all indoor public areas.

At The Plaza Hotel Pioneer Park, our guests and associates are the top priority. We have developed an anticipatory approach to your experience, safety, and wellness.



Our advanced cleaning protocols are supported by evidence-based science and are designed to keep guests and associates safe. 

Guest Elevators 

To maintain social distancing standards, guest elevators are limited to two people at a time or to one family/group unit. 

Sanitation & Protection

All guests and staff are required to wear masks within public spaces unless dining in the restaurant. As of June 22, El Paso County has made this a mandatory effort for all businesses. 

Hand sanitizer stations are located throughout the hotel for convenience. 

All guests receive a complimentary wellness kit at check-in which includes a surgical mask, gloves, and sanitizing wipe. 


We are transforming our operational processes and establishing new service offerings that are quickly becoming an industry standard for health and wellness. 

Ámbar Restaurante 

Reservations are required for dining, which allows our team to maintain the El Paso County and Texas State guidance of 50% occupancy while also seating tables six feet apart. Please contact Guest Services for assistance. 

In-Room Dining

In-room dining from Ámbar Restaurante will also be available with a contactless delivery option. 

La Perla 

In an effort to limit the capacity of our elevators, our highly anticipated rooftop bar and restaurant will remain closed to guests and the public. 

The Plaza Mini Bar 

All mini bar items have been removed and may be ordered at the preference of our guests. Contactless delivery is available. 


We are leveraging innovative technologies to focus on the details, so you can spend more time experiencing the grandeur of our hotel. 

Fitness Center

The fitness center is available by reservation only to ensure we can properly disinfect equipment after each use. Please contact Guest Services for availability. 


Our housekeeping team is using EPA-registered disinfectants to service rooms while also being mindful by wearing masks and gloves. Special care is placed on the bathroom fixtures, telephones, desk area, safe, door handles, and remote control. All paper items are newly replaced for each guest. 

In an effort to minimize interaction and contact with our staff, rooms will be serviced every 3 days unless otherwise requested.


We pride ourselves on our clear communication and transparent accountability. If you have any questions, we are here to help and inform.


Together, we create a brighter, healthier future for our guests, employees, and communities.

All protocols are aligned with the minimum standards set forth by the Centers for Disease Control & Prevention (CDC), the World Health Organization (WHO), and the U.S. Occupational Safety & Health Administration (OSHA). Cleaning protocols were developed with guidance from the Environmental Protection Agency (EPA), the National Restaurant Association (NRA), and the American Hotel and Lodging Association (AHLA).