FAQ
Hotel Policies
What time is hotel check-in and checkout?
Guests may check in to The Plaza Hotel Pioneer Park at 3:00 p.m. CST. Checkout time is at 12:00 p.m. CST. We will gladly check your luggage pre or post-checkout to allow you the flexibility to explore El Paso without hassle.
What is the current COVID-19 health and safety policy?
The Plaza Hotel Pioneer Park will continue to take responsible actions to stop the spread of COVID-19. To protect our staff and all who choose to stay with us, we require that all guests wear a face covering unless dining in the restaurant. Please see our Health and Safety Updates page for additional details.
What is your smoking policy?
We are a non-smoking hotel.
Is The Plaza Hotel Pioneer Park a pet-friendly hotel?
Yes, we allow pets, though a $75 cleaning fee is required. We provide pet beds, bowls, and a keepsake hotel bandana for pets.
Facilities and Services
Do you have a shuttle service from the airport?
No, we do not offer an airport shuttle. However, we recommend that our guests opt for on-demand car services such as Lyft or Uber. Our team is also happy to help arrange a private car service, with prices starting at $90.
What are the options for hotel parking?
Self-parking is available at 100 East San Antonio Avenue. Parking fee is $20 + tax ($21.65) for overnight parking, with unlimited in and out access.
Guests may opt for street parking at their own discretion.
Valet parking is not currently offered at this time.
Does the hotel have facilities for business travelers?
The Plaza Hotel Pioneer Park does not offer a business center. However, our guest services team will gladly assist you with your minor printing needs, and we provide complimentary Wi-Fi throughout the property.
Does the hotel have a fitness center?
The Plaza Hotel Pioneer Park offers an expansive fitness studio, located on the lower lobby level.
It features two Peloton bikes with LIVE classes, one Mirror with a multitude of LIVE and on-demand classes, Gym Rax modular bays with multilingual virtual classes by master trainers, two TechnoGym elliptical machines, three TechnoGym treadmills, and free weights.
Towels, yoga mats, complimentary headphones, and water are also available.
Fitness center access is available for guest use and by reservation only via our Guest Services team.
Dining
What restaurants do you have on property?
The Plaza Hotel Pioneer Park will invigorate your senses at our two restaurants and bars, both under the direction of Chef Andrés Padilla. On the lobby level, you’ll find Ámbar Restaurante, featuring wood-fired modern Mexican cuisine. It has already been named one of the “most anticipated new restaurants of 2020” by The Daily Meal. When you’re ready for a new perspective, head to La Perla, our rooftop bar and restaurant, located on the 17th floor — where Elizabeth Taylor once lived. Take in the mountain views while enjoying a vintage-inspired cocktail and small seafood-driven plates.
Does the hotel have in-room dining?
Yes, The Plaza Hotel Pioneer Park offers in-room dining selections created by Chef Andrés Padilla.