FAQ

Guests may check in to The Plaza Hotel Pioneer Park at 3:00 p.m. CST. Checkout time is at 12:00 p.m. CST. We will gladly check your luggage pre or post-checkout to allow you the flexibility to explore El Paso without hassle.

We are a non-smoking hotel.

Yes, we allow pets, though a $75 cleaning fee is required. We provide pet beds, bowls, and a keepsake hotel bandana for pets.

No, we do not offer an airport shuttle. However, we recommend that our guests opt for on-demand car services such as Lyft or Uber. Our team is also happy to help arrange a private car service, with prices starting at $90.

Valet parking is available for $25 per day, and self-parking is available for $20 per day. Guests may opt for street parking at their own discretion.

The Plaza Hotel Pioneer Park does not offer a business center. However, our guest services team will gladly assist you with your minor printing needs, and we provide complimentary Wi-Fi throughout the property.

The Plaza Hotel Pioneer Park offers a 24-hour fitness studio, which is located on the lower lobby level. It features two Peloton bikes, two elliptical machines, free weights, and three treadmills. Towels, yoga mats, complimentary headphones, and water are also available.

The Plaza Hotel Pioneer Park will invigorate your senses at our two restaurants and bars, both under the direction of Chef Andrés Padilla. On the lobby level, you’ll find Ámbar Restaurante, featuring wood-fired modern Mexican cuisine. It has already been named one of the “most anticipated new restaurants of 2020” by The Daily Meal. When you’re ready for a new perspective, head to La Perla, our rooftop bar and restaurant, located on the 17th floor — where Elizabeth Taylor once lived. Take in the mountain views while enjoying a vintage-inspired cocktail and small seafood-driven plates.

Yes, The Plaza Hotel Pioneer Park offers in-room dining selections created by Chef Andrés Padilla.