FAQ

Guests may check in to The Plaza Hotel Pioneer Park at 3:00 p.m. MT. Checkout time is at 12:00 p.m. MT. We will gladly check your luggage pre or post-checkout to allow you the flexibility to explore El Paso without hassle.

In an effort to maintain the highest standards of personal wellness, the hotel has provided sanitation stations throughout all public spaces. Please see our Health and Safety Updates page for additional details.

We are a non-smoking hotel.

Yes, we allow pets, though a $75 cleaning fee is required. We provide pet beds, bowls, and a keepsake hotel bandana for pets.

Please click here to Modify or Cancel a reservation.

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Estamos emocionados de darle la bienvenida a nuestros vecinos internacionales México y otro países. Para mantenerse informado de los requirentes y restricciones cuando se trata de viajar de México a los Estados Unidos, por favor visita el sitio web de Visit El Paso para mas información. 

No, we do not offer an airport shuttle. However, we recommend that our guests opt for on-demand car services such as Lyft or Uber. Our team is also happy to help arrange a private car service, with prices starting at $90.

Valet parking is available at The Plaza Hotel Pioneer Park Hotel. The fee is $25 + tax for overnight parking, with unlimited in and out access.

Self-parking is also available at 100 East San Antonio Avenue. Parking fee is $20 + tax for overnight parking, with unlimited in and out access.

Guests may opt for street parking at their own discretion.

The Plaza Hotel Pioneer Park does not offer a business center. However, our guest services team will gladly assist you with your minor printing needs, and we provide complimentary Wi-Fi throughout the property.

The Plaza Hotel Pioneer Park offers an expansive fitness studio, located on the lower lobby level.

It features two Peloton bikes with LIVE classes, one Mirror with a multitude of LIVE and on-demand classes, Gym Rax modular bays with multilingual virtual classes by master trainers, two TechnoGym elliptical machines, three TechnoGym treadmills, and free weights.

Towels, yoga mats, complimentary headphones, and water are also available.

Fitness center access is available for guest use and by reservation only via our Guest Services team.

The Plaza Hotel Pioneer Park will invigorate your senses at our two restaurants and bars, both under the direction of Chef Andrés Padilla. On the lobby level, you’ll find Ámbar Restaurante, featuring wood-fired modern Mexican cuisine and the largest agave spirit collection in North America. For reservations and information, click here.

Ready to experience El Paso's highest open-air rooftop bar? La Perla is open to our hotel guests. If you are not a hotel guest, you must have a reservation to enter. La Perla is currently open from Thursday - Saturday. For reservations and information, click here.

Yes, The Plaza Hotel Pioneer Park offers in-room dining selections created by Chef Andrés Padilla.